Story
Unity
FreshdeskFreshdesk Extends Sentis Across Engineering Design
Freshdesk, an information technology organization in the United States, uses Sentis from Unity to support engineering design for design engineers.
Value results
| Category | Value result |
|---|---|
| Capability | Product design can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for product design |
| Capability | Engineering design stays visible to adjacent teams through Sentis |
Story
Freshdesk did not need another dashboard that nobody opened. It needed engineering design to move. In the United States, design engineers already knew where product design went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Sentis from Unity is now in that path. Unity is a real-time 3D platform used for games, digital twins, and industrial visualization. The company treats it as production tooling for engineering design, which is why design engineers live in it rather than exporting from it once a quarter.
Freshdesk can show how product design is handled today. That is the value: a repeatable way to run engineering design on software the rest of the industry already recognizes.
