Story
New Relic
FanucFanuc Uses Pixie for Application Health
Fanuc, an industrials organization in Japan, uses Pixie from New Relic to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for application health |
| Capability | Production support stays visible to adjacent teams through Pixie |
| Capability | SREs and developers work from the same Pixie record for application health |
Story
Industrials work at Fanuc spans more than one site, even when headquarters sits in Japan. Application health was splitting across regional habits. SREs and developers asked for a shared way to run production support without freezing local judgment.
New Relic (Pixie) is what they standardized on. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. Fanuc uses it as the system of record for application health, with SREs and developers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
