Story
Zoom
Expedia GroupExpedia Group Modernizes Cross-team Delivery with Zoom
Expedia Group, a consumer discretionary organization in the United States, uses Zoom Meetings from Zoom to support program management for project and operations leads.
Project and operations leads at Expedia Group review cross-team delivery in Zoom Meetings rather than in personal files.
“From the United States, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer.”
“Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
| Capability | Program management stays visible to adjacent teams through Zoom Meetings |
| Capability | Project and operations leads work from the same Zoom Meetings record for cross-team delivery |
Story
Expedia Group grew cross-team delivery faster than the local tools around it. From the United States, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. Project and operations leads were the ones stitching the picture together by hand.
Rolling out Zoom Meetings put program management on Zoom. Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations. Expedia Group keeps the product in the path where work already happens, so project and operations leads do not context-switch into a graveyard system used only for audits.
The visible result is steadier program management. Cross-team delivery is easier to inspect, and adjacent groups can join project and operations leads without a guided tour of someone's desktop.
