Story
IBM
Electronic ArtsElectronic Arts Extends IBM Instana Across Reliability Engineering
Electronic Arts, a communication services organization in the United States, uses IBM Instana from IBM to support reliability engineering for SRE and operations.
Value results
| Category | Value result |
|---|---|
| Capability | Reliability engineering stays visible to adjacent teams through IBM Instana |
| Capability | SRE and operations work from the same IBM Instana record for backup and failover |
| Capability | Backup and failover can be reviewed without waiting on a personal export |
Story
Inside Electronic Arts, reliability engineering used to depend on whoever still had the latest file. That pattern is common in communication services groups working out of the United States. SRE and operations needed a system that would still make sense after the original project team moved on.
Electronic Arts uses IBM Instana from IBM as the working layer for backup and failover. IBM offers hybrid cloud, AI, and automation software, including watsonx, Red Hat OpenShift, and observability products for large enterprises. The practical change is simple: reliability engineering has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Electronic Arts gets from IBM is a durable place to run reliability engineering and a way for SRE and operations to see the same backup and failover at the same time.
