Story
Elastic
Spin MasterElastic Supports Production Support at Spin Master
Spin Master, a consumer discretionary organization in Canada, uses Elasticsearch from Elastic to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Production support stays visible to adjacent teams through Elasticsearch |
| Capability | SREs and developers work from the same Elasticsearch record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
Story
Spin Master grew application health faster than the local tools around it. From Canada, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. SREs and developers were the ones stitching the picture together by hand.
Rolling out Elasticsearch put production support on Elastic. Elastic builds search, observability, and security software on Elasticsearch, used to find information and investigate operational data. Spin Master keeps the product in the path where work already happens, so SREs and developers do not context-switch into a graveyard system used only for audits.
The visible result is steadier production support. Application health is easier to inspect, and adjacent groups can join SREs and developers without a guided tour of someone's desktop.
