Story
Cartesia
Edwards LifesciencesEdwards Lifesciences Standardizes Task Agents on Cartesia
Edwards Lifesciences, a health care organization in the United States, uses Ink from Cartesia to support operations automation for ops and platform teams.
Edwards Lifesciences folded Ink into operations automation so ops and platform teams share one view of task agents.
“Health Care work at Edwards Lifesciences spans more than one site, even when headquarters sits in the United States.”
“Ops and platform teams asked for a shared way to run operations automation without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because task agents has a clear owner |
| Risk and compliance | Ink is the governed place ops and platform teams use for operations automation |
| Capability | New joiners can see how operations automation actually runs |
Story
Health Care work at Edwards Lifesciences spans more than one site, even when headquarters sits in the United States. Task agents was splitting across regional habits. Ops and platform teams asked for a shared way to run operations automation without freezing local judgment.
Cartesia (Ink) is what they standardized on. Cartesia develops real-time voice AI, including Sonic text-to-speech and Ink speech-to-text, for conversational products and agents. Edwards Lifesciences uses it as the system of record for task agents, with ops and platform teams as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
