Story
Coupa
EchoStarEchoStar Uses Community.ai for Financial Close
EchoStar, a communication services organization in the United States, uses Community.ai from Coupa to support record to report for controllers and shared services.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because financial close has a clear owner |
| Productivity | Handoffs in record to report sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how record to report actually runs |
Story
Communication Services work at EchoStar spans more than one site, even when headquarters sits in the United States. Financial close was splitting across regional habits. Controllers and shared services asked for a shared way to run record to report without freezing local judgment.
Coupa (Community.ai) is what they standardized on. Coupa is a spend management platform for procurement, invoicing, expenses, and supply chain design used by finance and procurement teams. EchoStar uses it as the system of record for financial close, with controllers and shared services as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
