Story
BMC
DotzDotz Adopts BMC for IT Service Management
Dotz, an information technology organization in the United States, uses Helix Operations Management from BMC to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because IT service requests has a clear owner |
| Productivity | Handoffs in IT service management sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how IT service management actually runs |
Story
Inside Dotz, IT service management used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. IT and employees needed a system that would still make sense after the original project team moved on.
Dotz uses Helix Operations Management from BMC as the working layer for IT service requests. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. The practical change is simple: IT service management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Dotz gets from BMC is a durable place to run IT service management and a way for IT and employees to see the same IT service requests at the same time.
