Story
DocuSign
T-Mobile USDocuSign at T-Mobile US: Cross-team Delivery
T-Mobile US, a communication services organization in the United States, uses Notary from DocuSign to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
| Capability | Program management stays visible to adjacent teams through Notary |
| Capability | Project and operations leads work from the same Notary record for cross-team delivery |
Story
T-Mobile US did not need another dashboard that nobody opened. It needed program management to move. In the United States, project and operations leads already knew where cross-team delivery went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Notary from DocuSign is now in that path. DocuSign provides electronic agreement software so organizations can prepare, sign, and manage contracts without paper routing. The company treats it as production tooling for program management, which is why project and operations leads live in it rather than exporting from it once a quarter.
T-Mobile US can show how cross-team delivery is handled today. That is the value: a repeatable way to run program management on software the rest of the industry already recognizes.
