Story
Grafana Labs
DiageoDiageo Brings On-call Response onto Grafana Labs
Diageo, a consumer staples organization in the United Kingdom, uses Loki from Grafana Labs to support incident management for on-call rotations.
In the United Kingdom, Diageo relies on Grafana Labs for incident management.
“On-call rotations needed a system that would still make sense after the original project team moved on.”
“Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Risk and compliance | Loki is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Inside Diageo, incident management used to depend on whoever still had the latest file. That pattern is common in consumer staples groups working out of the United Kingdom. On-call rotations needed a system that would still make sense after the original project team moved on.
Diageo uses Loki from Grafana Labs as the working layer for on-call response. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. The practical change is simple: incident management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Diageo gets from Grafana Labs is a durable place to run incident management and a way for on-call rotations to see the same on-call response at the same time.
