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Guidewire
Deutsche BankDeutsche Bank Uses PolicyCenter for Policy and Claims
Deutsche Bank, a financials organization in Germany, uses PolicyCenter from Guidewire to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in insurance operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | PolicyCenter is the governed place underwriters and claims handlers use for insurance operations |
| Capability | New joiners can see how insurance operations actually runs |
Story
Inside Deutsche Bank, insurance operations used to depend on whoever still had the latest file. That pattern is common in financials groups working out of Germany. Underwriters and claims handlers needed a system that would still make sense after the original project team moved on.
Deutsche Bank uses PolicyCenter from Guidewire as the working layer for policy and claims. Guidewire makes core insurance software for policy, billing, and claims used by property and casualty carriers. The practical change is simple: insurance operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Deutsche Bank gets from Guidewire is a durable place to run insurance operations and a way for underwriters and claims handlers to see the same policy and claims at the same time.
