Story
Datadog
PPLDatadog Supports Incident Response at PPL
PPL, a utilities organization in the United States, uses Datadog APM from Datadog to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | Incident response stays visible to adjacent teams through Datadog APM |
| Capability | On-call engineers work from the same Datadog APM record for log investigation |
| Capability | Log investigation can be reviewed without waiting on a personal export |
Story
PPL grew log investigation faster than the local tools around it. From the United States, utilities teams still had to serve customers and internal partners who expected a straight answer. On-call engineers were the ones stitching the picture together by hand.
Rolling out Datadog APM put incident response on Datadog. Datadog is an observability platform that unifies metrics, traces, logs, and security signals for cloud applications. PPL keeps the product in the path where work already happens, so on-call engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident response. Log investigation is easier to inspect, and adjacent groups can join on-call engineers without a guided tour of someone's desktop.
