Story
Coupa
Cushman and WakefieldCushman and Wakefield Brings Order Management onto Coupa
Cushman and Wakefield, a real estate organization in the United States, uses Community.ai from Coupa to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Capability | Order management can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for order management |
| Capability | Order to cash stays visible to adjacent teams through Community.ai |
Story
Inside Cushman and Wakefield, order to cash used to depend on whoever still had the latest file. That pattern is common in real estate groups working out of the United States. Order desk and finance needed a system that would still make sense after the original project team moved on.
Cushman and Wakefield uses Community.ai from Coupa as the working layer for order management. Coupa is a spend management platform for procurement, invoicing, expenses, and supply chain design used by finance and procurement teams. The practical change is simple: order to cash has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Cushman and Wakefield gets from Coupa is a durable place to run order to cash and a way for order desk and finance to see the same order management at the same time.
