Story
Fiserv
Credit SuisseCredit Suisse Adopts Fiserv for Insurance Operations
Credit Suisse, a financials organization in Switzerland, uses Payments from Fiserv to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Capability | Underwriters and claims handlers work from the same Payments record for policy and claims |
| Capability | Policy and claims can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for policy and claims |
Story
Credit Suisse did not need another dashboard that nobody opened. It needed insurance operations to move. In Switzerland, underwriters and claims handlers already knew where policy and claims went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Payments from Fiserv is now in that path. Fiserv provides financial services technology for banks, credit unions, and merchants, including processing, digital banking, and Clover. The company treats it as production tooling for insurance operations, which is why underwriters and claims handlers live in it rather than exporting from it once a quarter.
Credit Suisse can show how policy and claims is handled today. That is the value: a repeatable way to run insurance operations on software the rest of the industry already recognizes.
