Story
Coupa
CLP HoldingsCoupa Supports Order to Cash at CLP Holdings
CLP Holdings, a utilities organization in Hong Kong, uses Coupa Total Spend Management from Coupa to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Cost | Coupa Total Spend Management is the governed place order desk and finance use for order to cash |
| Productivity | Fewer stalled items because order management has a clear owner |
| Productivity | Handoffs in order to cash sit in a shared queue instead of a mailbox trail |
Story
CLP Holdings grew order management faster than the local tools around it. From Hong Kong, utilities teams still had to serve customers and internal partners who expected a straight answer. Order desk and finance were the ones stitching the picture together by hand.
Rolling out Coupa Total Spend Management put order to cash on Coupa. Coupa is a spend management platform for procurement, invoicing, expenses, and supply chain design used by finance and procurement teams. CLP Holdings keeps the product in the path where work already happens, so order desk and finance do not context-switch into a graveyard system used only for audits.
The visible result is steadier order to cash. Order management is easier to inspect, and adjacent groups can join order desk and finance without a guided tour of someone's desktop.
