Story
SAP
Charles SchwabCharles Schwab Modernizes Order Management with SAP
Charles Schwab, a financials organization in the United States, uses SAP S/4HANA from SAP to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for order management |
| Capability | Order to cash stays visible to adjacent teams through SAP S/4HANA |
| Capability | Order desk and finance work from the same SAP S/4HANA record for order management |
Story
Charles Schwab grew order management faster than the local tools around it. From the United States, financials teams still had to serve customers and internal partners who expected a straight answer. Order desk and finance were the ones stitching the picture together by hand.
Rolling out SAP S/4HANA put order to cash on SAP. SAP is the global leader in enterprise resource planning software, with S/4HANA, business technology platform services, and industry cloud applications. Charles Schwab keeps the product in the path where work already happens, so order desk and finance do not context-switch into a graveyard system used only for audits.
The visible result is steadier order to cash. Order management is easier to inspect, and adjacent groups can join order desk and finance without a guided tour of someone's desktop.
