Story
Cartesia
NovartisCartesia at Novartis: Task Agents
Novartis, a health care organization in Switzerland, uses Streaming TTS from Cartesia to support operations automation for ops and platform teams.
Value results
| Category | Value result |
|---|---|
| Capability | Ops and platform teams work from the same Streaming TTS record for task agents |
| Capability | Task agents can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for task agents |
Story
Novartis grew task agents faster than the local tools around it. From Switzerland, health care teams still had to serve customers and internal partners who expected a straight answer. Ops and platform teams were the ones stitching the picture together by hand.
Rolling out Streaming TTS put operations automation on Cartesia. Cartesia develops real-time voice AI, including Sonic text-to-speech and Ink speech-to-text, for conversational products and agents. Novartis keeps the product in the path where work already happens, so ops and platform teams do not context-switch into a graveyard system used only for audits.
The visible result is steadier operations automation. Task agents is easier to inspect, and adjacent groups can join ops and platform teams without a guided tour of someone's desktop.
