Story
Atlassian
ByteDanceByteDance Brings Contract Routing onto Atlassian
ByteDance, a communication services organization in China, uses Jira Service Management from Atlassian to support agreement management for legal and business owners.
Value results
| Category | Value result |
|---|---|
| Capability | Agreement management stays visible to adjacent teams through Jira Service Management |
| Capability | Legal and business owners work from the same Jira Service Management record for contract routing |
| Capability | Contract routing can be reviewed without waiting on a personal export |
Story
Communication Services work at ByteDance spans more than one site, even when headquarters sits in China. Contract routing was splitting across regional habits. Legal and business owners asked for a shared way to run agreement management without freezing local judgment.
Atlassian (Jira Service Management) is what they standardized on. Atlassian provides work management and DevOps software, including Jira and Confluence, used by software and business teams. ByteDance uses it as the system of record for contract routing, with legal and business owners as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
