Story
BMC
ZoomInfoBMC Supports Shared Services at ZoomInfo
ZoomInfo, an information technology organization in the United States, uses BMC Helix from BMC to support shared services for HR, facilities, and finance ops.
ZoomInfo asked for a cleaner operating picture of employee requests. BMC is what they run.
“From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer.”
“BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Shared services stays visible to adjacent teams through BMC Helix |
| Capability | HR, facilities, and finance ops work from the same BMC Helix record for employee requests |
| Capability | Employee requests can be reviewed without waiting on a personal export |
Story
ZoomInfo grew employee requests faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. HR, facilities, and finance ops were the ones stitching the picture together by hand.
Rolling out BMC Helix put shared services on BMC. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. ZoomInfo keeps the product in the path where work already happens, so HR, facilities, and finance ops do not context-switch into a graveyard system used only for audits.
The visible result is steadier shared services. Employee requests is easier to inspect, and adjacent groups can join HR, facilities, and finance ops without a guided tour of someone's desktop.
