Story
BMC
Perkins and WillBMC Supports Shared Services at Perkins and Will
Perkins and Will, an industrials organization in the United States, uses BMC Helix from BMC to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because employee requests has a clear owner |
| Productivity | Handoffs in shared services sit in a shared queue instead of a mailbox trail |
| Risk and compliance | BMC Helix is the governed place HR, facilities, and finance ops use for shared services |
Story
Perkins and Will grew employee requests faster than the local tools around it. From the United States, industrials teams still had to serve customers and internal partners who expected a straight answer. HR, facilities, and finance ops were the ones stitching the picture together by hand.
Rolling out BMC Helix put shared services on BMC. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. Perkins and Will keeps the product in the path where work already happens, so HR, facilities, and finance ops do not context-switch into a graveyard system used only for audits.
The visible result is steadier shared services. Employee requests is easier to inspect, and adjacent groups can join HR, facilities, and finance ops without a guided tour of someone's desktop.
