Story
ADP
BigCommerceBigCommerce Standardizes Employee Records on ADP
BigCommerce, an information technology organization in the United States, uses ADP Lyric HCM from ADP to support HR operations for HR and managers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because employee records has a clear owner |
| Risk and compliance | ADP Lyric HCM is the governed place HR and managers use for HR operations |
| Capability | New joiners can see how HR operations actually runs |
Story
Information Technology work at BigCommerce spans more than one site, even when headquarters sits in the United States. Employee records was splitting across regional habits. HR and managers asked for a shared way to run HR operations without freezing local judgment.
ADP (ADP Lyric HCM) is what they standardized on. ADP provides payroll, HR, tax, and workforce management software used by employers to run pay and people operations. BigCommerce uses it as the system of record for employee records, with HR and managers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
