Story
SAP
BE SemiconductorBE Semiconductor Uses SAP SuccessFactors for Order Management
BE Semiconductor, an information technology organization in the Netherlands, uses SAP SuccessFactors from SAP to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because order management has a clear owner |
| Productivity | Handoffs in order to cash sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how order to cash actually runs |
Story
Information Technology work at BE Semiconductor spans more than one site, even when headquarters sits in the Netherlands. Order management was splitting across regional habits. Order desk and finance asked for a shared way to run order to cash without freezing local judgment.
SAP (SAP SuccessFactors) is what they standardized on. SAP is the global leader in enterprise resource planning software, with S/4HANA, business technology platform services, and industry cloud applications. BE Semiconductor uses it as the system of record for order management, with order desk and finance as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
