Story
Atlassian
NexonAtlassian Supports Hybrid Collaboration at Nexon
Nexon, a communication services organization in South Korea, uses Jira from Atlassian to support hybrid collaboration for employees and partners.
Nexon uses Jira to run reliable video and chat for people who are rarely in the same room.
“From South Korea, communication services teams still had to serve customers and internal partners who expected a straight answer.”
“Atlassian provides work management and DevOps software, including Jira and Confluence, used by software and business teams.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because distributed meetings has a clear owner |
| Productivity | Handoffs in hybrid collaboration sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Jira is the governed place employees and partners use for hybrid collaboration |
Story
Nexon grew distributed meetings faster than the local tools around it. From South Korea, communication services teams still had to serve customers and internal partners who expected a straight answer. Employees and partners were the ones stitching the picture together by hand.
Rolling out Jira put hybrid collaboration on Atlassian. Atlassian provides work management and DevOps software, including Jira and Confluence, used by software and business teams. Nexon keeps the product in the path where work already happens, so employees and partners do not context-switch into a graveyard system used only for audits.
The visible result is steadier hybrid collaboration. Distributed meetings is easier to inspect, and adjacent groups can join employees and partners without a guided tour of someone's desktop.
