Story
Atlassian
Booking HoldingsAtlassian at Booking Holdings: Institutional Knowledge
Booking Holdings, a consumer discretionary organization in the United States, uses Atlas from Atlassian to support documentation for specialists and new hires.
Value results
| Category | Value result |
|---|---|
| Capability | Specialists and new hires work from the same Atlas record for institutional knowledge |
| Capability | Institutional knowledge can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for institutional knowledge |
Story
Booking Holdings grew institutional knowledge faster than the local tools around it. From the United States, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. Specialists and new hires were the ones stitching the picture together by hand.
Rolling out Atlas put documentation on Atlassian. Atlassian provides work management and DevOps software, including Jira and Confluence, used by software and business teams. Booking Holdings keeps the product in the path where work already happens, so specialists and new hires do not context-switch into a graveyard system used only for audits.
The visible result is steadier documentation. Institutional knowledge is easier to inspect, and adjacent groups can join specialists and new hires without a guided tour of someone's desktop.
