Story
New Relic
AtlanAtlan Adopts New Relic for Production Support
Atlan, an information technology organization in the United States, uses NRQL from New Relic to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | SREs and developers work from the same NRQL record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for application health |
Story
Atlan did not need another dashboard that nobody opened. It needed production support to move. In the United States, SREs and developers already knew where application health went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
NRQL from New Relic is now in that path. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. The company treats it as production tooling for production support, which is why SREs and developers live in it rather than exporting from it once a quarter.
Atlan can show how application health is handled today. That is the value: a repeatable way to run production support on software the rest of the industry already recognizes.
