Story
New Relic
ArcelorMittalArcelorMittal Uses Pixie for Application Health
ArcelorMittal, a materials organization in Luxembourg, uses Pixie from New Relic to support production support for SREs and developers.
ArcelorMittal folded Pixie into production support so SREs and developers share one view of application health.
“Inside ArcelorMittal, production support used to depend on whoever still had the latest file.”
“SREs and developers needed a system that would still make sense after the original project team moved on.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | SREs and developers work from the same Pixie record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for application health |
Story
Inside ArcelorMittal, production support used to depend on whoever still had the latest file. That pattern is common in materials groups working out of Luxembourg. SREs and developers needed a system that would still make sense after the original project team moved on.
ArcelorMittal uses Pixie from New Relic as the working layer for application health. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. The practical change is simple: production support has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What ArcelorMittal gets from New Relic is a durable place to run production support and a way for SREs and developers to see the same application health at the same time.
