Story
Siemens Digital Industries Software@
American Water Works
American Water Works Standardizes Operations Visibility on Siemens Digital Industries Software
American Water Works, a utilities organization in the United States, uses NX from Siemens Digital Industries Software to support plant and field operations for operations engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because operations visibility has a clear owner |
| Productivity | Handoffs in plant and field operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | NX is the governed place operations engineers use for plant and field operations |
Story
American Water Works is based in the United States and runs utilities operations at a scale where operations visibility cannot live in side channels. Operations engineers were reconciling competing copies of the same work, which slowed plant and field operations and hid who owned the next step.
The company runs plant and field operations on Siemens Digital Industries Software, with NX as the product operations engineers actually open. Siemens Digital Industries Software offers PLM, CAD, simulation, and low-code tools that connect product design to the factory. For American Water Works, that means operations engineers can open one workflow, see operations visibility, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for operations visibility.
