Story
IBM
American Water WorksAmerican Water Works Adopts IBM for Platform Operations
American Water Works, a utilities organization in the United States, uses IBM Instana from IBM to support platform operations for infrastructure and application teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because cloud landing zones has a clear owner |
| Productivity | Handoffs in platform operations sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how platform operations actually runs |
Story
Inside American Water Works, platform operations used to depend on whoever still had the latest file. That pattern is common in utilities groups working out of the United States. Infrastructure and application teams needed a system that would still make sense after the original project team moved on.
American Water Works uses IBM Instana from IBM as the working layer for cloud landing zones. IBM offers hybrid cloud, AI, and automation software, including watsonx, Red Hat OpenShift, and observability products for large enterprises. The practical change is simple: platform operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What American Water Works gets from IBM is a durable place to run platform operations and a way for infrastructure and application teams to see the same cloud landing zones at the same time.
