Story
Cisco@
American Express Global Business Travel
American Express Global Business Travel Uses ThousandEyes for Application Traffic
American Express Global Business Travel, an industrials organization in the United States, uses ThousandEyes from Cisco to support application delivery for network and app owners.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for application traffic |
| Capability | Application delivery stays visible to adjacent teams through ThousandEyes |
| Capability | Network and app owners work from the same ThousandEyes record for application traffic |
Story
Industrials work at American Express Global Business Travel spans more than one site, even when headquarters sits in the United States. Application traffic was splitting across regional habits. Network and app owners asked for a shared way to run application delivery without freezing local judgment.
Cisco (ThousandEyes) is what they standardized on. Cisco provides networking, collaboration, and security products that connect offices, data centers, and hybrid work. American Express Global Business Travel uses it as the system of record for application traffic, with network and app owners as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
