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American Express Global Business Travel
American Express Global Business Travel Adopts OpenAI for Engineering
American Express Global Business Travel, an industrials organization in the United States, uses Assistants API from OpenAI to support engineering for developers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for software delivery |
| Capability | Engineering stays visible to adjacent teams through Assistants API |
| Capability | Developers work from the same Assistants API record for software delivery |
Story
Inside American Express Global Business Travel, engineering used to depend on whoever still had the latest file. That pattern is common in industrials groups working out of the United States. Developers needed a system that would still make sense after the original project team moved on.
American Express Global Business Travel uses Assistants API from OpenAI as the working layer for software delivery. OpenAI develops foundation models and ChatGPT Enterprise, used by companies to build assistants, analyze documents, and speed knowledge work. The practical change is simple: engineering has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What American Express Global Business Travel gets from OpenAI is a durable place to run engineering and a way for developers to see the same software delivery at the same time.
