Story
Grafana Labs@
American Express GBT
American Express GBT Brings On-call Response onto Grafana Labs
American Express GBT, an industrials organization in the United States, uses Loki from Grafana Labs to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Risk and compliance | Loki is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Inside American Express GBT, incident management used to depend on whoever still had the latest file. That pattern is common in industrials groups working out of the United States. On-call rotations needed a system that would still make sense after the original project team moved on.
American Express GBT uses Loki from Grafana Labs as the working layer for on-call response. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. The practical change is simple: incident management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What American Express GBT gets from Grafana Labs is a durable place to run incident management and a way for on-call rotations to see the same on-call response at the same time.
