Customer
CSX
CSX is a industrials organization based in the United States. Operating teams there use enterprise software to run customer, data, and internal processes.
All CSX customer value stories
SAS@CSX
Teams at CSX moved event streams onto SAS after local tools started to collide.
Canva@CSX
CSX folded Canva Docs into research and listening so CX and people teams share one view of experience feedback.
NVIDIA@CSX
Teams at CSX moved internal knowledge work onto NVIDIA after local tools started to collide.
Dropbox@CSX
CSX runs documentation on Dropbox so ownership is obvious when work stalls.
DocuSign@CSX
CSX runs hybrid collaboration on DocuSign so ownership is obvious when work stalls.
Teradata@CSX
A ClearScape Analytics rollout at CSX took enterprise reporting out of inboxes and into a named queue.